Frequently Asked Questions

We address WineGuard and DrinkGuard purchasing, pricing, shipping, handling, and our Return Policy in the links in the footer of this website. If you have more questions please email us directly through the form on our Contact Page.

 

PURCHASING

What stores can I find your products in?
As Retailers come on board we will display them on our Retailers Map. If you know a retail location that would like to carry our products please send us a note through our Contact page.

Where can I buy WineGuards online?
We retail our products on this website under the SHOP tab. Our products are also available on Amazon.ca and Amazon.com.

 

PRICING

Do you offer discounts on website purchases?
We do offer automatic volume discounts for the purchase of 12 or more sets and 50 or more singles. From time to time we have promotions as well. Watch for our social media campaigns and contests as well.

Do you have discounts for large volume orders?
Yes, if you wish to order larger quantities than the volume discounts listed above, please email us directly through the form on our Contact Page and let us know the products and quantities you are interested in purchasing. 

 

SHIPPING

Where do you ship to?
If your country is not listed as a shipping option in our shopping cart, please email us directly through the form on our Contact Page and we will correct that.

Can I arrange for Rush Shipping?
If you have a rush order and do not see an appropriate shipping selection while checking-out, please send us a note through our Contact Page before you purchase with the products you’d like and the address they’ll be shipped to. We’ll then investigate other shipping options for you.

How early should I order my Christmas Gifts?
Shipping times may lengthen in November and December each year so please ensure your Christmas orders are placed early. We recommend December 10th as a safe deadline for guaranteed pre-Christmas delivery in Canada and the Continental US and Alaska. We recommend November 10th as a safe deadline for guaranteed pre-Christmas delivery outside of in Canada and the Continental US and Alaska. 

Will there be any additional shipping charges?
The Blossom Bench Group is not responsible for the collection or payment of any destination charges, including dues, brokerage fees and taxes. All those charges are the responsibility of the customer and/or retailer. If you are charged an extra fee by the delivery company please do let us know so we can track these and find ways to reduce these expenses.

PLEASE NOTE: Policies and/or shipping rates are subject to change without notice. Rates and/or policies may be updated periodically. 

 

PRODUCT CARE

How do I clean the WineGuard products?
WineGuards are dishwasher safe but will clean-up well in hot soapy water. Although it may not remove scratches, we recommend using a stainless steel cleaner to bring back the shine.

How do I clean the DrinkGuard products?
DrinkGuards are dishwasher safe however, like most things, they will last longer if only cleaned in hot soapy water. If water spots appear on your DrinkGuards, use vinegar or dishwasher rinse aid to remove them. Both products bring back the silicone’s original shine.

 

ISSUES

Can I buy replacement parts?
Of course! Contact us through our Contact Page and we'll help in anyway.

What is your product guarantee?
We take pride in the quality of our products and want you to be satisfied with anything you purchase at wineguard.com. Please see our Refund Policy in a link at the bottom of this page.

Do all of your products come with a warranty?
Yes, please see our Refund Policy in a link at the bottom of this page.

What if my product arrives damaged?
Please see our Refund Policy in a link at the bottom of this page.

How do I report an issue?
If you have experienced a problem please let us know. We welcome all comments and concerns and will attempt to assist in any way.


PARTICIPATION

How do I submit a Testimonial?
We would love to hear about your experience with our products. Whether your comments are about how well the products work or the delivery process, we's like to hear from you. Please visit our Contact Page and send us a note.

How do I submit an Experts Say
We appreciate any expert opinions and love to share them. If you would like to submit an expert testimonial please email us directly through the form on our Contact Page.

How do I make a product improvement suggestion?
If you have and idea for future products even better! We welcome all suggestions. Please email us directly through the form on our Contact Page.